FAQ's

Orders are generally processed within 2-3 business days (Monday-Friday, excluding holidays). Your card is authorized when the order is placed to verify that the funds are available. We do not charge your credit card until your order has been shipped.
If you are receiving an error message after entering your payment information, please double check to make sure that you entered the following information correctly:
- Your name as it appears on the card
- Billing address on file with your card issuer
- Card number
- Card Verification Number
- Card expiration date
If you are still experiencing problems, please call your card issuing bank for further details.
Broken Homme is required by law to collect sales tax on orders shipped to Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Nevada, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Washington, Wisconsin. If you are shipping to any of these states, the appropriate charges will be added to your merchandise total and displayed on your final order confirmation.

To ensure we take the correct action, please email support@brokenhomme.com with updates or changes or call the offices (877) 888-3230 (in the US) or (805) 987-1300 to make any changes to your order. Our customer service hours are M – F, 8AM – 5:30PM CT.
Broken Homme is proud to offer our customers a safe and secure shopping experience. We use the highest level of security on our website. All credit card information is encrypted, protecting against disclosure to third parties.

Broken Homme currently offers FREE UPS Ground shipping within the United States for all orders over $99! We also offer UPS 2nd Day Air at a calculated fee based on weight, time of day, and distance. UPS 2nd Day Air provides a delivery estimate of two business days from the day they receive the package. UPS Ground estimates 5-7 business days. Shipping times (including 2nd Day Air) do not include weekends or holidays. We are unable to provide any refunds due to UPS delays.
Orders received before 1:00pm CST Monday – Friday will generally ship within 2-3 business days via UPS. Any order received after 1:00pm CST Monday – Friday, or on observed holidays will be shipped on the next available business day. Orders placed over the weekend will process Monday, and first day of travel will be Tuesday.  Please note this applies to in-stock items only.
If your order is received after 1:00pm CST, in-stock items will ship from our warehouse on the next available business day, excluding observed holidays and other noted exceptions. When your order has been shipped, you will receive an email confirmation with your UPS tracking number. Please note, Saturday delivery is not available. Listed below are the estimated delivery times:
UPS Ground: Allow 5-7 business days for delivery.

At this time, we do not ship internationally. We apologize for any inconvenience.
Unfortunately, at this time, Broken Homme is not shipping to APO/FPO/DPO addresses.
We have a standard holiday observance schedule. We are not open on New Years Day, Christmas, 4th of July, Labor Day, Thanksgiving and other regular holidays throughout the year

At this time, only in-stock styles are featured on our website. If your favorite style or size is not listed, please contact us, and we will find an authorized retailer in your area. Please make sure to specify your city and state and the style, color, and size you are looking for when submitting the request.
Select Broken Homme products can be found at hundreds of authorized retailers across the United States. To find the nearest store in your area, please contact us with your city, state and style(s) you are interested in and we will do our best to find an authorized retailer in your area.
This process is the traditional method for the manufacturing of men's dress shoes and it takes its name from the inventor who came up with the original hand sewn method. The benefit of a dress shoe which is made using the Goodyear welt construction is that the system allows for constant flow of air through the shoe, which keeps the shoes ventilated, durable and strong. These types of soles can also be replaced.
If this product gets dirty, clean it off with a damp cloth and leave it to dry away from strong heat sources and direct sunlight. Polish with a soft cloth, using a natural leather cream containing no solvents. Suede leathers should be brushed with a soft bristled brush without using creams.

Men’s styles generally range from sizes 7 – 13. If a particular shoe fit varies from normal, we will advise you accordingly in the product description. We aim to provide advice as best we can regarding sizing, but unfortunately, we cannot guarantee sizing for individual customers.
The distinctive finishing on the leathers of Broken Homme product is created in our workshops one piece at a time. This unique hand finishing process results in no two products ever looking the same.
Coupon codes cannot be applied to any sale item or combined with any other promotions or offers. Online promotional codes can only be used once and cannot be applied after the order has been placed. All promotional codes are case specific.

Ordering & Security