International Orders Policy - BrokenHomme

Please carefully read the following terms and conditions concerning International orders with www.brokenhomme.com.

Any order being shipped to a destination outside of the United States may be subject to incremental import duties and taxes that are levied and optionally collected as a part of the International Handling Fee during Checkout. A summary of these charges will be included in the International Handling Fee line. The order total presented at Checkout will be the exact amount that you will be billed. There will not be any additional costs billed upon delivery or due as C.O.D. charges.

When placing an order with www.brokenhomme.com, you are considered the importer of record and must comply with all applicable laws and regulations. Charges for duties, taxes and the carrier's collection fee are in addition to your shipping charge and optional to be paid by you at time of checkout.

Brokenhomme.com prices are displayed in US Dollar, but all orders will be transacted in your currency by your credit card company upon completion of your purchase. Non-US Dollar order totals shown during checkout are only estimates of the final amount based on recent currency conversion rates to US Dollars and excludes any taxes, duties, levies or tariffs that may be imposed.

If you have any questions concerning your order and you currently live outside of the United States, you may contact us via e-mail support@brokenhomme.com. The phone number for international inquiries is (805) 987-1300.

By ordering goods from this website, I hereby authorize a licensed customs broker chosen by the operator of the website to act as my agent and to transact business with the applicable border services agency to clear my merchandise, and account for applicable duties and taxes.

 

International Shipping

Broken Homme ships to select countries. We are working on adding more countries to the list. International shipping is calculated based on a number of factors including the desired shipping speed, the number of items you are purchasing, the weight of the items, and the destination country.

International Orders

Country	Method	Rate	Tax & Duties
Canada	UPS Global	$20 flat fee for orders over $295	Prepay
Australia & New Zealand	UPS Global	$50 flat fee for orders over $295	Prepay
United Kingdom, Switzerland, Italy, Germany, France, Sweden, Czech Republic, Austria, Poland, Denmark, Netherlands (Holland), Spain & Portugal	UPS Global	$50 flat fee for orders over $295	Prepay
Argentina, Brazil & Colombia	UPS Global	$50 flat fee for orders over $295	Prepay
Japan, Israel & United Arab Emirates	UPS Global	$50 flat fee for orders over $295	Prepay

International Orders Return and Exchange

At this time, we do not offer free returns on international orders.

If for any reason you are not satisfied with your purchase, please contact us at support@brokenhomme.com and we will provide you with further instructions on where returns should be shipped, paperwork to include in the box and the amount you will be refunded. Refunds do not include shipping charges.  Refund amounts for returned items will be credited to you by our partner ZONOS in the same currency and using the same exchange rate as your original order. Refunds of merchandise to your credit card may take up to two billing cycles to appear on your credit card statement.

To ensure that your return or exchange is processed accurately and in a timely manner, your return shipment should be in its original condition, in the original box.  Please do not use the shoebox as your shipping box. Cover or remove any original mailing address label or carrier bar codes from the packaging.

Returns and exchanges are to be mailed to the following address:

Evolutions Footwear Web Returns
200 Swisher Road
Lake Dallas, TX 75065

Shipping and handling charges for returns are your responsibility and are nonrefundable. We recommend you return the package using an insured shipping method. We do not accept responsibility for packages we do not ship ourselves. Please keep the tracking details for your records.

Please note: at this time, international orders are not eligible for:

• Free Shipping
• Next Day/Two Day Shipping Options
• Gift Services